A leading insurance company, known for its technical excellence, faced high employee turnover, declining productivity, and stunted growth. Two key issues were identified:
- Promoting Technical Experts Without Developing Leadership Skills: Managers promoted from technical roles lacked the leadership skills necessary to succeed, and traditional training courses failed to drive the behavioural shifts required.
- Overemphasis on Technical Competence Over Human Competence: The company prioritized technical skills while neglecting essential human competencies, such as communication, empathy, and collaboration, leading to unclear expectations and limited growth in these critical areas.
The Impact
These challenges led to micromanagement, stifled innovation, high turnover, low engagement, and reduced customer satisfaction due to overly technical communication.
The Solution
Partnering with us, the company adopted a technology-driven approach to foster human-centric leadership by:
- Defining Human Competence Standards: Clear expectations were set for communication, empathy, and collaboration.
- Raising Self-Awareness: Employees used our framework to evaluate their competencies and identify areas for improvement.
- Prioritising Development: The platform provided personalised insights and development opportunities.
- Undertaking Development Activities: Tailored learning resources enabled practical application of new skills.
- Tracking Progress: Dashboards, reminders, and gamification ensured continuous improvement.
Supporting Managers
C-Coach equipped managers with tools and insights to:
- Clarify Leadership Expectations
- Access Team Competence Data
- Facilitate Coaching Conversations
- Support Development and Document Progress
The Results
The company saw a:
- 25% Increase in Employee Retention
- 30% Boost in Innovation and Productivity
- 15% Increase in Customer Retention
- Cultural Transformation toward a more inclusive workplace
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Partnering with C-Coach has been transformative. The combination of human expertise and technology provided us with the tools to better understand our team dynamics and support our people effectively.
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